Exchanges & Returns

We accept returns only if the product is defective or damaged, within 7 to 30 days of delivery. Returns without a valid reason are not accepted.

Easy Returns in 3 Steps:

Step 1: Notify Us
Contact us by email at info@fluffyandfetch@.com to start your return. Fill out the return form, which you can download here.

Step 2: Send Your Return
Ship the items back along with the completed return form to the address on the form. Please include a valid tracking number. Return shipping costs are your responsibility, and you are responsible for ensuring the package is properly tracked.

Step 3: Receive Your Refund
After we receive and inspect your return, we will process your refund within 14 days. Refunds will be issued to your original payment method.

Please note:

  • Items must be unused, unopened, and in their original packaging with all labels intact.

  • We do not accept returns for sale items or personalized products.

  • Returns that do not meet these criteria may be refused.

  • Order cancellations are not possible after purchase.